Contact Us
Contact Us
We're Here to Assist You
At canisun.com, we value your questions, feedback, and concerns. Whether you need assistance with an order, have questions about our products, want to provide feedback, or have any other inquiries, our customer support team is ready to assist you. We understand that excellent customer service is essential to your shopping experience, and we are committed to providing helpful, friendly, and professional service to ensure your experience is positive.
Our customer support team is trained to handle a wide range of inquiries, from simple questions about products to complex issues with orders or accounts. We typically respond to all inquiries within 1-2 business days, and we prioritize urgent matters to ensure they are addressed as quickly as possible. We believe that every customer deserves prompt, courteous, and effective service, and we work diligently to provide that level of service to everyone.
We encourage you to reach out to us with any questions or concerns you may have. No question is too small, and no concern is too minor. We are here to help, and we want to ensure that your experience with canisun.com is as smooth and enjoyable as possible. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.
Send Us a Message
Use the form below to send us a message. Please provide as much detail as possible to help us assist you more efficiently. All fields marked with an asterisk (*) are required.
Contact Information
- Email:
support@canisun.com - Company: Changsha Gongying Project Management Co., Ltd.
- Address:
500 5th Ave, Suite 2000
New York, NY 10110
United States
For PayPal-specific questions or issues, please contact PayPal customer support directly through PayPal's website or customer service channels. PayPal has dedicated support teams that can assist with PayPal account issues, payment problems, and other PayPal-related matters.
Response Time Expectations
- General Inquiries: We typically respond within 1-2 business days. General inquiries include questions about products, policies, or general information about our services.
- Order Questions: We typically respond within 1-2 business days. Order questions include inquiries about order status, shipping, delivery, or order-related issues.
- Return Requests: We typically respond within 1-2 business days. Return requests are processed promptly to ensure you can return items within the return period.
- Urgent Matters: We prioritize urgent issues and aim to respond within 24 hours. Urgent matters include issues that require immediate attention, such as payment problems or order errors.
Information to Include
To help us assist you more efficiently, please include the following information in your message:
- Order Number: If your inquiry is related to an order, please include your order number. This helps us quickly locate your order and provide accurate information.
- Clear Description: Provide a clear, detailed description of your question or issue. The more information you provide, the better we can understand and address your concern.
- Relevant Documentation: If applicable, include relevant photos or documentation. For returns or damaged items, photos can help us understand the issue and process your request more quickly.
- Contact Information: Ensure your contact information is accurate so we can reach you if we need additional information or to provide updates on your inquiry.
Frequently Asked Questions
Before contacting us, you may find answers to common questions in our policy pages:
- Shipping questions: See our Shipping Policy
- Return questions: See our Return Policy
- Payment questions: See our Payment Policy
- Privacy questions: See our Privacy Policy
- Terms questions: See our Terms of Service