Return and Refund Policy for Storage and Organization Products

Your satisfaction is our top priority at canisun.com, operated by Changsha Gongying Project Management Co., Ltd. We specialize in providing high-quality storage and organization solutions including shoe storage systems, furniture for small spaces, nursery storage and organizers, storage baskets and bins, tarps, craft storage solutions, closet organizers, and comprehensive storage organization systems. We stand behind the quality of our storage and organization products and are committed to ensuring you are completely satisfied with your purchase.

This comprehensive return and refund policy provides detailed information about our procedures for returns, exchanges, and refunds specifically tailored for storage and organization products. We understand that storage solutions need to fit your space perfectly, and sometimes products may not meet your expectations or fit your specific organizational needs. We want to make it easy for you to return items when necessary, whether it's a shoe storage unit that doesn't fit your closet, a storage basket that's the wrong size, or a closet organizer system that doesn't match your space requirements.

Our return policy is designed to be fair, transparent, and customer-friendly, recognizing the unique nature of storage and organization products. We believe in providing clear guidelines that help you understand what can be returned, how to initiate a return, and what to expect throughout the return process. By reading through this policy, you'll have all the information you need to successfully return items if the need arises. We are committed to processing returns quickly and fairly, ensuring that you receive your refund or replacement in a timely manner.

Return Eligibility and Requirements for Storage Products

To be eligible for a return, storage and organization products must meet specific requirements that ensure they can be resold to other customers. These requirements help us maintain quality standards and provide fair service to all customers. Understanding these requirements before initiating a return helps ensure a smooth return process and prevents delays or rejections.

Item Condition Standards for Storage Products

Storage and organization products must be in new, unused, and unopened condition to be eligible for return. This means items like shoe storage units, closet organizers, storage baskets, furniture for small spaces, nursery organizers, craft storage solutions, tarps, and storage organization systems should be exactly as they were when you received them, with no signs of use, wear, damage, or assembly. Items that have been opened, used, assembled, installed, or altered in any way are not eligible for return, as they cannot be resold to other customers.

For assembly-required items such as closet organizers, furniture for small spaces, or shoe storage systems, the items must remain unassembled and in their original packaging. Once these items have been assembled, they are considered used and are not eligible for return unless there is a manufacturing defect. We inspect all returned items carefully to ensure they meet our condition requirements. This inspection process helps maintain our quality standards and ensures that returned items can be offered to other customers with confidence.

Packaging and Documentation Requirements

All original packaging, tags, labels, protective materials, and assembly instructions must be included with the return. This includes product boxes, instruction manuals, warranty cards, hardware packages (screws, brackets, etc.), and any accessories that came with the item. For storage products like closet organizers or furniture for small spaces, all hardware and assembly components must be present and unused. Items returned without original packaging or with damaged packaging may not be eligible for return, as the packaging is essential for product protection and resale.

Please take care to preserve the original packaging when you receive your order, in case you need to return an item. Original packaging helps protect items during return shipping and is necessary for resale. For larger items like furniture for small spaces or comprehensive closet organizer systems, the original packaging is especially important to prevent damage during return transit.

Time Frame Limitations

Returns must be initiated within 30 days of the delivery date. This timeframe allows you sufficient time to inspect and evaluate your storage and organization products while ensuring that returned items remain in sellable condition. The 30-day period begins on the date your order is delivered, as indicated by the carrier's delivery confirmation. If you need to return an item, please initiate the return process as soon as possible to ensure you meet this deadline.

We recommend inspecting storage products promptly upon receipt to identify any issues early and initiate returns within the time frame if needed. For items that require assembly, such as closet organizers or furniture for small spaces, please check all components and instructions before beginning assembly. If you discover missing parts or defects, contact us immediately rather than proceeding with assembly.

Resellable Condition Standards

Items must be in resellable condition, meaning they can be sold to another customer without any issues. This includes being free from damage, wear, odors, stains, or any other conditions that would prevent resale. Storage baskets, bins, tarps, and other fabric-based storage solutions must be free from stains, odors, or signs of use. We carefully inspect all returned items to ensure they meet our resellable condition standards. Items that do not meet these standards may not be eligible for return or may result in a reduced refund amount.

Return Process for Storage and Organization Products

Initiating a return for storage and organization products is straightforward and designed to be as convenient as possible. We've streamlined the return process to minimize hassle and ensure quick processing. Understanding the return process helps you know what to expect and ensures your return is processed efficiently.

Initiating a Return Request

To initiate a return, please contact our customer service team via email at support@canisun.com with your order number and the reason for the return. Please specify which items you wish to return, whether they are shoe storage units, storage baskets, closet organizers, furniture pieces, nursery organizers, craft storage, tarps, or storage organization systems. Our customer service team will review your request and provide you with a return authorization and instructions for returning the items.

When contacting us about a return, please include detailed information about the items you wish to return, including product names, quantities, and the reason for the return. This information helps us process your return more quickly and ensures we can address any concerns you may have. If you're returning items due to defects or damage, please include photos if possible to help us understand the issue.

Return Authorization and Instructions

Once your return request is approved, you will receive a return authorization number and detailed instructions for returning your storage and organization products. The return authorization number must be included with your return package, so please keep it safe. The instructions will specify the return address, packaging requirements, and any other important information you need to know.

For larger items like furniture for small spaces or comprehensive closet organizer systems, we may provide specific packaging instructions to ensure the items are properly protected during return shipping. Please follow these instructions carefully to prevent damage during transit and ensure your return is accepted.

Return Shipping and Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as sending the wrong item, a defective product, or damage that occurred during shipping. Return shipping costs vary depending on the size and weight of the items being returned. For larger storage products like furniture or comprehensive organizer systems, return shipping costs may be significant, so please consider this when deciding whether to return an item.

We recommend using a trackable shipping method for returns to ensure your package arrives safely. We are not responsible for items lost during return shipping if you choose not to use a trackable method. Once we receive your returned items, we will inspect them and process your refund or replacement accordingly.

Refund Processing for Storage Products

Once we receive and inspect your returned storage and organization products, we will process your refund. Understanding the refund process helps set accurate expectations for when you'll receive your money back and how the refund will be processed.

Refund Processing Timeline

Refunds are typically processed within 5-10 business days after we receive and inspect your returned items. The actual time it takes for the refunded amount to appear in your account depends on your payment method and financial institution. For PayPal payments, refunds typically appear within 3-5 business days. For credit and debit card payments, refunds may take 7-14 business days to appear in your account, depending on your financial institution's processing times.

Refund Amount Calculation

Refunds are issued for the purchase price of returned items, excluding original shipping costs (unless the return is due to our error). If you received free shipping on your original order, the refund amount will reflect the actual shipping cost that would have been charged. We will send you an email confirmation once the refund has been processed, which will include the refund amount and expected processing time.

Partial Refunds

In some cases, partial refunds may be issued if returned items do not meet our condition requirements or if only part of an order is returned. If a partial refund is issued, we will explain the reason and provide details about the refund amount. We are committed to fair and transparent refund processing, and we will always explain any adjustments to refund amounts.

Exchanges for Storage and Organization Products

We understand that sometimes you may need a different size, color, or style of storage product. While we do not offer direct exchanges, you can return an item and place a new order for the item you want. This process ensures you receive the exact product you need while maintaining our return policy standards.

To exchange a storage product, please initiate a return for the item you wish to exchange, and once the return is processed, you can place a new order for the desired item. This approach allows you to select the exact product you need, whether it's a different size storage basket, a different style closet organizer, or a different color shoe storage unit.

Non-Returnable Items

Certain items are not eligible for return due to their nature or condition. Understanding which items cannot be returned helps prevent misunderstandings and ensures a smooth return process.

Used or Assembled Items

Storage and organization products that have been used, assembled, installed, or altered in any way are not eligible for return. This includes closet organizers that have been mounted, furniture for small spaces that has been assembled, shoe storage units that have been installed, or any storage products that show signs of use. Once these items have been used or assembled, they cannot be resold to other customers and are therefore not eligible for return.

Items Without Original Packaging

Items returned without original packaging, tags, labels, or documentation may not be eligible for return. Original packaging is essential for product protection and resale, and items without proper packaging cannot be accepted for return. This is especially important for larger items like furniture or comprehensive organizer systems, where the original packaging is crucial for protection during return shipping.

Items Beyond Return Timeframe

Items returned more than 30 days after the delivery date are not eligible for return. The 30-day timeframe is designed to provide sufficient time for inspection while ensuring items remain in sellable condition. If you need to return an item, please initiate the return process as soon as possible to ensure you meet this deadline.

Defective or Damaged Items

If you receive storage or organization products that are defective or damaged, please contact us immediately. We take quality seriously and will work quickly to resolve any issues with defective or damaged items. We may request photos of the defect or damage to help us understand the issue and determine the best resolution.

For defective or damaged items, we will typically offer a replacement or full refund, including return shipping costs. We are committed to ensuring you receive high-quality storage and organization products, and we will work with you to resolve any quality issues promptly and fairly.

Contact Return Support

If you have questions about returns, need assistance with the return process, or have concerns about returned items, our customer support team is ready to help. We're committed to providing helpful, friendly, and professional service to ensure your return experience is positive.

When contacting us about return matters, please include your order number and return authorization number (if applicable) to help us assist you more quickly and efficiently. Our team is trained to handle a wide range of return inquiries and will work diligently to resolve any issues you may encounter.

• Email: support@canisun.com
• Company: Changsha Gongying Project Management Co., Ltd.
• Address: 500 5th Ave, Suite 2000, New York, NY 10110, United States