Company Information and Data Controller

This website is operated by Changsha Gongying Project Management Co., Ltd. ("we," "us," or "our"), a company specializing in the sale of storage and organization products including shoe storage systems, furniture for small spaces, nursery storage and organizers, storage baskets and bins, tarps, craft storage solutions, closet organizers, and comprehensive storage organization systems. Changsha Gongying Project Management Co., Ltd. is the data controller responsible for the collection, use, and protection of your personal information as described in this Privacy Policy.

Company Name: Changsha Gongying Project Management Co., Ltd.
Business Address: 500 5th Ave, Suite 2000, New York, NY 10110, United States
Website: canisun.com

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the contact information provided at the end of this policy. We are committed to addressing your privacy concerns and helping you understand how we protect your information.

Privacy Policy Statement

At canisun.com, operated by Changsha Gongying Project Management Co., Ltd., we are deeply committed to protecting your privacy and safeguarding your personal information. This comprehensive Privacy Policy explains in detail how we collect, use, share, and protect your information when you visit our website, make a purchase of storage and organization products, create an account, or interact with our services in any way. We believe in transparency and want you to have a complete understanding of our data practices so you can make informed decisions about sharing your information with us.

Your privacy is important to us, and we take our responsibility to protect your personal information seriously. We understand that you trust us with your information, and we work diligently to maintain that trust by implementing robust security measures and following best practices for data protection. This policy is designed to be clear, comprehensive, and easy to understand, so you know exactly how your information is handled and protected.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with our practices, please do not use our website or services. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices, technology, or legal requirements.

Types of Information We Collect

We collect various types of information to provide you with our services, process your orders, improve your experience, and comply with legal obligations. The information we collect falls into several categories, each serving specific purposes in our operations. Understanding what information we collect and why helps you make informed decisions about your privacy.

Personal Information Provided by You

When you interact with our website, make a purchase, create an account, or contact us, you may provide us with various types of personal information. This information is essential for us to provide you with our services and fulfill your orders. The personal information you provide may include:

• Contact Information: Your full name, email address, phone number, and mailing address. This information is necessary for order processing, shipping, and communication about your orders and account.
• Financial Information: Payment information such as credit card numbers, billing address, payment method details, and transaction information. This information is processed securely through our payment processors and is essential for completing purchases.
• Account Details: Username, password, account preferences, profile information, and purchase history. This information helps us manage your account and personalize your experience on our website.
• Communication Records: Messages, inquiries, feedback, and other communications you send to us. This information helps us respond to your questions and improve our services based on your feedback.
• Marketing Preferences: Your preferences regarding marketing communications, newsletters, and promotional materials. This information helps us respect your communication preferences and send you relevant information.

Automatically Collected Information

When you visit our website, we automatically collect certain technical and usage information through various technologies. This information helps us understand how you use our website, improve our services, and provide you with a better experience. The automatically collected information may include:

• Device and Browser Data: Your IP address, device type, operating system, browser type and version, and device identifiers. This information helps us optimize our website for different devices and browsers and ensure compatibility.
• Usage Analytics: Pages you visit, time spent on pages, click patterns, search queries, referring URLs, and navigation paths. This information helps us understand how you use our website and identify areas for improvement.
• Geographic Data: General geographic location derived from your IP address. This information helps us provide location-relevant content and comply with regional regulations.
• Technical Data: Cookies, log files, web beacons, pixel tags, and similar tracking technologies. This information helps us remember your preferences, analyze website traffic, and provide personalized experiences.
• Performance Metrics: Website performance metrics, error logs, and system information. This information helps us identify and fix technical issues and improve website performance.

How We Use Collected Information

We use the information we collect for various business and operational purposes. Understanding how we use your information helps you understand the value we provide and the reasons for collecting different types of data. We use your information responsibly and only for legitimate business purposes that benefit you and our operations.

Order Processing and Fulfillment

We use your information to process and fulfill your orders, manage payments, arrange shipping, and provide order confirmations and updates. This includes verifying your identity, processing payments through secure payment processors like PayPal, preparing items for shipment, coordinating with shipping carriers, and communicating with you about your order status. Without this information, we would not be able to complete your purchases and deliver your orders successfully.

Customer Service and Support

We use your information to respond to your inquiries, provide customer support, handle returns and refunds, and resolve issues. This includes answering questions, troubleshooting problems, processing return requests, and addressing concerns. Your communication history helps us provide better service and resolve issues more efficiently. We maintain records of customer interactions to ensure continuity of service and to help us improve our support processes.

Account Management and Personalization

We use your information to create and manage your account, authenticate your identity, and maintain your account preferences. This includes processing account registrations, verifying your identity, managing login credentials, and storing your preferences. Account information helps us provide you with a personalized experience and secure access to your account. We also use this information to remember your preferences and make your shopping experience more convenient.

Communication and Marketing

We use your information to send you transactional emails, order confirmations, shipping notifications, and important account information. We also use your information to send marketing communications, promotional materials, special offers, and newsletters, but only with your consent and subject to your preferences. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. We respect your communication preferences and will not send marketing communications if you have opted out.

Website Improvement and Analytics

We use your information to analyze website usage, improve our services, enhance user experience, and develop new features. This includes analyzing traffic patterns, identifying popular products, understanding user behavior, and testing new features. This information helps us make our website more useful, efficient, and enjoyable for all users. We use analytics to identify areas for improvement and to ensure that our website meets the needs of our customers.

Security and Fraud Prevention

We use your information to detect, prevent, and address fraud, security threats, and illegal activities. This includes monitoring for suspicious activity, verifying transactions, and protecting against unauthorized access. Security measures help protect both you and us from fraud and other security threats. We continuously monitor for security threats and take appropriate action to protect your information and our systems.

Legal Compliance and Enforcement

We use your information to comply with legal obligations, enforce our terms and policies, and protect our rights and interests. This includes responding to legal requests, complying with regulations, and protecting against legal claims. Legal compliance is essential for operating our business and protecting all parties involved. We may be required to disclose information in response to legal processes or to protect our rights and the rights of others.

Information Sharing and Disclosure Practices

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers and business partners who assist us in operating our website and conducting our business, but only as necessary and under strict confidentiality agreements. We are committed to protecting your privacy and only share information when necessary for business operations.

Service Provider Relationships

We share your information with trusted service providers who assist us in various aspects of our operations. These service providers may include:

• Payment Processors: Companies that process payments, such as PayPal and credit card processors. These companies handle payment transactions securely and are required to protect your payment information according to PCI DSS standards.
• Shipping Providers: Companies that deliver your orders, such as postal services and courier companies. These companies need your shipping address to deliver your orders and may provide tracking information.
• Communication Services: Companies that help us send emails and manage communications. These companies help us deliver transactional and marketing emails efficiently.
• Analytics Platforms: Companies that help us analyze website usage and improve our services. These companies provide insights into how our website is used and help us identify areas for improvement.
• Customer Support Tools: Companies that provide customer support tools and services. These companies help us manage customer inquiries and provide efficient support services.
• Infrastructure Providers: Companies that host our website and store our data. These companies provide the infrastructure for our website and services and must maintain high security standards.

These service providers are contractually obligated to keep your information confidential, use it only for the purposes we specify, and implement appropriate security measures. They are not permitted to use your information for their own marketing purposes or share it with other parties. We carefully select service providers and regularly review their security practices to ensure they meet our standards.

Legal and Regulatory Disclosures

We may disclose your information if required by law, court order, government regulation, or to protect our rights, property, or safety, or that of our customers or others. This may include responding to legal requests, complying with subpoenas, or cooperating with law enforcement investigations. We may also share information in connection with business transactions such as a merger, acquisition, or sale of assets, but only with appropriate confidentiality protections and in accordance with applicable laws.

Data Security and Protection Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security is a top priority, and we continuously work to improve our security practices and technologies to stay ahead of emerging threats.

Technical Security Infrastructure

We use industry-standard encryption technologies to protect your information in transit and at rest. This includes SSL encryption for data transmission and encryption for stored data. We also use secure servers, firewalls, and access controls to protect our systems and data. Regular security assessments and vulnerability testing help us identify and address potential security issues before they can be exploited. We work with security experts to ensure our systems are protected against the latest threats.

Organizational Security Practices

We limit access to your personal information to employees and service providers who need it to perform their jobs. All employees and service providers are required to maintain confidentiality and are trained on data protection and security practices. We regularly review and update our security policies and procedures to ensure they remain effective. Access to personal information is logged and monitored to detect any unauthorized access attempts.

Security Limitations and Responsibilities

While we implement comprehensive security measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use our website and services at your own risk, and we encourage you to take steps to protect your personal information, such as using strong passwords and keeping your account information confidential. We recommend that you also take steps to protect your devices and accounts from security threats.

Cookies and Tracking Technology Usage

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, remember your preferences, and provide targeted advertising. Understanding how we use these technologies helps you make informed decisions about your privacy and control your online experience.

Cookie Types and Purposes

Cookies are small text files that are stored on your device when you visit our website. We use different types of cookies for different purposes:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas of the website.
• Functional Cookies: These cookies remember your preferences and choices to provide a more personalized experience.
• Analytics Cookies: These cookies help us understand how visitors use our website by collecting and reporting information anonymously.
• Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of advertising campaigns.

Cookie Management Options

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly, and your user experience may be diminished. Some cookies are essential for the website to work, so disabling all cookies may prevent you from using certain features. We recommend allowing essential cookies to ensure the website functions properly while controlling other cookie types based on your preferences.

Your Privacy Rights and Control Options

Depending on your location, you may have certain rights regarding your personal information. These rights help you control how your information is collected, used, and shared. Understanding your rights helps you make informed decisions about your privacy and exercise control over your personal information.

Access and Information Rights

You have the right to request access to the personal information we hold about you. This includes the right to know what information we have, how we use it, and who we share it with. You can request a copy of your personal information, and we will provide it in a format that is easy to understand and use. We will respond to access requests within a reasonable timeframe and in accordance with applicable law.

Correction and Update Rights

You have the right to request correction of inaccurate or incomplete information. If you notice that any information we have about you is incorrect or outdated, you can request that we correct it. We will verify the accuracy of the information and update it as necessary. Keeping your information accurate helps us provide better service and ensures that communications reach you correctly.

Deletion and Removal Rights

You have the right to request deletion of your personal information, subject to legal and business requirements. We may need to retain certain information for legal, regulatory, or business purposes, but we will delete information that is no longer necessary. If you request deletion, we will remove your information from our systems, except where retention is required by law. We will inform you if we cannot delete certain information and explain why.

Data Portability Rights

You have the right to request a copy of your personal information in a portable, machine-readable format. This allows you to transfer your information to another service provider if you choose. We will provide your information in a format that is commonly used and easy to transfer. This right helps you maintain control over your data and makes it easier to switch service providers if desired.

Opt-Out and Communication Preferences

You have the right to opt out of marketing communications at any time. You can do this by clicking the unsubscribe link in our emails or by contacting us directly. Opting out of marketing communications does not affect transactional communications, such as order confirmations and shipping notifications, which are necessary for us to fulfill your orders. You can also manage your communication preferences through your account settings if you have an account with us.

Exercising Your Privacy Rights

To exercise your privacy rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request to ensure that we are providing information to the correct person and protecting your privacy. We are committed to helping you exercise your privacy rights and will work with you to process your requests efficiently.

Opt-Out Rights and Choices

You have various options to control how we collect, use, and share your personal information. This section provides comprehensive information about your opt-out rights and how to exercise them. We respect your choices and make it easy for you to control your privacy preferences.

Marketing Communications Opt-Out

You have the right to opt out of receiving marketing communications from us at any time. Marketing communications include promotional emails, newsletters, special offers, product announcements, and other marketing-related messages. You can opt out through several methods:

• Email Unsubscribe: Every marketing email we send includes an unsubscribe link at the bottom. Clicking this link will immediately remove you from our marketing email list. You can also reply to any marketing email with "UNSUBSCRIBE" in the subject line to opt out.
• Account Settings: If you have an account with us, you can manage your marketing preferences in your account settings. You can choose to opt out of all marketing communications or select specific types of communications you wish to receive or not receive.
• Direct Contact: You can contact us directly at privacy@canisun.com or support@canisun.com to request removal from our marketing lists. Please include your email address and specify that you wish to opt out of marketing communications.
• Preference Center: We provide a preference center where you can manage all your communication preferences in one place. You can access this through links in our emails or by contacting our customer service team.

Please note that opting out of marketing communications does not affect transactional communications, such as order confirmations, shipping notifications, account-related messages, and customer service communications. These communications are necessary for us to provide our services and fulfill your orders, and you cannot opt out of them.

It may take up to 10 business days for your opt-out request to be fully processed. During this time, you may still receive marketing communications that were already scheduled or in transit. After processing, you will no longer receive marketing communications from us, unless you later choose to opt back in.

Cookies and Tracking Technologies Opt-Out

You have the right to control cookies and tracking technologies used on our website. Different types of cookies serve different purposes, and you can choose which types to allow or block:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close your browser. However, please note that disabling cookies may affect website functionality and your user experience. Some features of our website may not work properly if cookies are disabled.
• Cookie Preferences: We provide a cookie preference center where you can manage your cookie settings. You can choose to accept or reject different categories of cookies, including essential cookies, analytics cookies, marketing cookies, and preference cookies. You can access the cookie preference center through a link in our website footer or by contacting us.
• Do Not Track Signals: Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want to be tracked. While we respect DNT signals, there is no industry standard for how websites should respond to these signals. We currently do not respond to DNT signals, but we provide other opt-out mechanisms as described in this section.
• Third-Party Opt-Out Tools: Many third-party advertising and analytics providers offer opt-out tools that allow you to opt out of their tracking across multiple websites. These tools include the Digital Advertising Alliance's opt-out page, the Network Advertising Initiative's opt-out page, and Google's Ads Settings. We encourage you to visit these resources to learn more about your options for controlling online tracking.
• Mobile Device Settings: If you access our website through a mobile device, you can control tracking through your device's privacy settings. Both iOS and Android devices offer settings to limit ad tracking and control how apps and websites collect and use your information.

Please note that opting out of cookies and tracking technologies may limit your ability to use certain features of our website, receive personalized content, and take advantage of some of our services. Essential cookies are necessary for the website to function properly, and you cannot opt out of these cookies without affecting website functionality.

Location Data Opt-Out

If we collect location information from your device, you can opt out by adjusting your device settings. You can disable location services for your browser or mobile device, or you can choose to allow location access only when using specific features. We only collect general geographic location based on IP address, not precise location data, unless you explicitly grant permission for precise location tracking.

To opt out of location tracking:

• Browser Settings: Most browsers allow you to block location access in their privacy or security settings. You can prevent websites from accessing your location information through these settings.
• Mobile Device Settings: On mobile devices, you can control location permissions for individual apps and browsers through your device's privacy settings. You can revoke location permissions at any time.
• Website Permissions: When our website requests location access, you can deny the request. We will not collect location information if you deny access.

Third-Party Data Sharing Opt-Out

We may share your information with third parties for various purposes, including advertising, analytics, and service provision. You have options to limit or opt out of certain types of third-party data sharing:

• Advertising Partners: We work with advertising partners who may use your information to deliver targeted advertisements. You can opt out of targeted advertising by using the opt-out tools provided by our advertising partners or by adjusting your browser and device settings as described above.
• Analytics Providers: We use analytics providers to understand how visitors use our website. You can opt out of analytics tracking by using browser extensions that block analytics cookies, adjusting your browser settings, or using opt-out tools provided by specific analytics providers.
• Social Media Platforms: If you connect your social media accounts or interact with social media features on our website, you can control data sharing through your social media account settings. Each platform provides privacy settings where you can manage how your information is shared with third parties.
• Data Brokers: We do not sell your personal information to data brokers. However, if you wish to opt out of data broker databases more broadly, you can contact major data brokers directly or use services that help you opt out of multiple data broker databases at once.

Please note that opting out of third-party data sharing may not prevent all data collection, as some information may be collected directly by third parties through their own technologies. We encourage you to review the privacy policies of third parties with whom we share information to understand their data practices and opt-out options.

Account Deletion and Data Removal

You have the right to request deletion of your account and associated personal information. If you wish to delete your account:

• Account Settings: If you have an account, you may be able to delete it directly through your account settings. Look for an account deletion or deactivation option in your account preferences.
• Direct Request: You can contact us at privacy@canisun.com to request account deletion. Please include your account email address and specify that you wish to delete your account and associated data.
• Verification: For security purposes, we may need to verify your identity before processing an account deletion request. This helps ensure that only authorized individuals can request deletion of accounts.

When you request account deletion, we will delete or anonymize your personal information in accordance with our data retention policies and applicable law. However, we may retain certain information if required by law, for legal compliance, to resolve disputes, enforce agreements, or for legitimate business purposes. For example, we may retain transaction records for accounting and tax purposes, or information necessary to prevent fraud or abuse.

Please note that deleting your account may result in the loss of access to certain services, order history, saved preferences, and other account-related information. Once your account is deleted, this information cannot be recovered.

California-Specific Opt-Out Rights

If you are a California resident, you have additional opt-out rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Sale of Personal Information: California law defines "sale" broadly to include sharing personal information for valuable consideration. We do not sell personal information in the traditional sense. However, if we engage in activities that may be considered a "sale" under California law, you have the right to opt out of such sales.
• Sharing for Cross-Context Behavioral Advertising: You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes. This includes sharing information with advertising partners for targeted advertising.
• Opt-Out Requests: To exercise your California opt-out rights, you can contact us at privacy@canisun.com or use our online opt-out form, if available. We will process your request within the timeframes required by California law.
• Authorized Agents: California residents can designate an authorized agent to submit opt-out requests on their behalf. The authorized agent must provide proof of authorization, and we may need to verify the identity of both the agent and the consumer.
• Non-Discrimination: We will not discriminate against you for exercising your California privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level of service, or suggest that you will receive different treatment for exercising your rights.

Nevada-Specific Opt-Out Rights

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information under Nevada law. Nevada law defines "sale" as the exchange of personal information for monetary consideration. To exercise your Nevada opt-out rights, please contact us at privacy@canisun.com with your request.

European Opt-Out Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to object to processing of your personal information based on legitimate interests. You also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us at privacy@canisun.com.

Opt-Out Request Processing

When you submit an opt-out request, we will:

• Process Promptly: We will process your opt-out request as quickly as possible, typically within 10 business days, though some requests may take longer depending on the complexity and nature of the request.
• Confirm Receipt: We will send you a confirmation email acknowledging receipt of your opt-out request. This confirmation will include information about how long it will take to process your request.
• Verify Identity: For certain opt-out requests, especially those involving sensitive information or account deletion, we may need to verify your identity to ensure the security of your information. We will request only the minimum information necessary to verify your identity.
• Provide Updates: We will keep you informed about the status of your opt-out request. If there are any delays or issues, we will notify you and explain the reason.
• Confirm Completion: Once your opt-out request has been processed, we will send you a confirmation email. This email will specify what actions were taken and any limitations or exceptions that apply.

If you have questions about the status of your opt-out request or need assistance, please contact us at privacy@canisun.com or support@canisun.com.

Re-Opting In

If you have opted out of certain communications or data uses, you can choose to opt back in at any time. You can re-opt in through:

• Your account settings, if you have an account
• Our preference center or subscription management page
• Contacting us directly and requesting to opt back in
• Completing a new registration or subscription form

When you re-opt in, we will resume the communications or data uses you previously opted out of, subject to your preferences and applicable law.

Important Note: Opting out of certain communications or data uses may affect your ability to receive personalized content, take advantage of certain features, or receive important updates about our services. We recommend carefully considering your opt-out choices to ensure you continue to receive the information and services that are important to you. If you have questions about how opting out may affect your experience, please contact us before making your decision.

Children's Privacy Protection

Our website is not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems. We take children's privacy seriously and comply with all applicable laws regarding the protection of children's information, including the Children's Online Privacy Protection Act (COPPA) in the United States.

Third-Party Website Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these external sites. When you click on a third-party link, you will be directed to that third party's website, and their privacy policy will apply to your interactions with that website. We encourage you to review the privacy policies of any third-party sites you visit, as their practices may differ from ours. We recommend exercising caution when providing information to third-party websites.

International Data Transfer Considerations

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website and services, you consent to the transfer of your information to these countries. We take steps to ensure that your information is protected regardless of where it is processed, including by using appropriate safeguards and contractual protections. We work with service providers who maintain high security standards regardless of their location.

Privacy Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the policy and, if the changes are material, we will notify you by email or through a prominent notice on our website.

Your continued use of our website after any changes to this policy constitutes acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information. If you have questions about any changes, please contact us using the contact information provided below. We are committed to transparency and will communicate significant changes to our privacy practices.

Contact Us About Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We are committed to addressing your privacy concerns and helping you understand how we protect your information.

• Privacy Inquiries: privacy@canisun.com
• General Support: support@canisun.com
• Company: Changsha Gongying Project Management Co., Ltd.
• Business Address: 500 5th Ave, Suite 2000, New York, NY 10110, United States

When contacting us about privacy matters, please include your name, email address, and a detailed description of your question or concern. This helps us respond to your inquiry more quickly and accurately. We are committed to providing helpful, friendly, and professional service to address all your privacy-related questions and concerns. Our privacy team is trained to handle privacy inquiries and will work with you to address your concerns and answer your questions.